Salaam Air Express was founded by some of the most experienced professionals in the aviation industry with a desire to bring a new definition of air transport to the 21st century. With over 10 years of dedicated service provided to its clients, Salaam Air Express remains committed to pioneering excellence in the aviation industry.
It is our daily ambition to make sure that we inspire people with exceptional world-class daily flight experiences within Somalia.
VISION
To be Somalia’s number one provider of the safest, most reliable, and affordable local flight options to our clients
MISSION
To create your flight memories by offering excellence through tailored services to our guests with great care, quality, consistency and reliability.
CORE VALUES
Inquest to achieve our mission and vision, Salaam Air Express is guided by and always upholds the following values:
Trust, Commitment to service Flexibility and Convenience Reliability Privacy
CLIENT MISSION
We endeavor to provide an atmosphere where people are free to cultivate meaningful relationships, in the skies or on land. We pledge safety, comfort, and excellent client service in our flights creating lasting associations that build the Salaam Air Express community. It is our ambition that you stay inspired through every flight we have together because to us the sky is not the limit.
PURPOSE
We are shaping our standards to be Somalia’s most preferred airline, and as we do that, at Salaam Air Express we carry the message of peace and hope to, from and within Somalia. Flying against turbulent weather is hard, almost impossible, so as we fly in stabilized conditions, we write our own story of a rebuilt Somalia that changes the perspective that has been there. We are connecting Somalia and her people to dreams, opportunities, and a world of possibilities that were once unimaginable. When we touchdown in the hub of business; the bustling capital city of Mogadishu, we hope you breathe the air of change and growth. We not only fly you, we want to be a beacon of hope and a source of countless inspiring stories.
WHY SALAAM AIR EXPRESS
Salaam Air Express is a customer-focused airline that stays true to providing exemplary service to the clients giving them a memorable flight experience. We let you write and live your story by revolutionizing the way you travel in our perfect blend of comfort, class, fun, and adventure in our fleet of aircraft. Customer satisfaction comes first to us, we maintain open communication for clients to give their feedback and work on it for a better future experience. Our exceptionally trained personnel maintain high levels of professionalism in handling passengers and their valuable data.
We value every second of your time; our flights take off and touch down at the designated times without delays. We work closely with our esteemed client’s to-
Advice on the best packages that fall within your budget Keep our delivery promise
Surpass your expectation on service provision Ensure open and regular communications
OUR STAFF
We are sufficiently staffed with trained employees who work in different capacities e.g. flight attendants, customer service executives, technicians, ground attendants, and pilots to see that Salaam Air Express is well navigated in the skies and on land.
A peaceful environment with happy employees coupled with unlimited learning opportunities is perfect for growth. At Salaam Air Express we believe that the joy of our employees reflects on their contentment and how they serve the customers. Therefore we build a community of happy employees by offering the most conducive environment for work alongside decent salary packages. We also employ merit as an equal opportunity giver and nurture our staff into becoming brand ambassadors for the airline.
We offer continuous training to our employees in line with our desire to be a leading airline in Somalia through the provision of exemplary levels of service that set us apart from the rest. We believe that we can fly farther together as a community of professionals united by our vision to outdo ourselves.
OPERATIONS
Our headquarters are situated in Mogadishu-the heart of Somalia, with several branches in major locations across the country. We are licensed to operate scheduled commercial passenger and cargo flights.
Evacuation Relief, Private Charter and Commercial Passenger Flight Cargo Flights
We work tirelessly to expand our network that will result in top-notch local flights while opening more terminus
across the country.
We remain uncompromised in giving you maximum utility for your money by providing responsive customer care, international standard safety record, undisputed quality, and reliability. The destinations we fly to are;
- Banadir region
- Galgaduud region
- Hiiran region
- Lower Shebelle region
- Middle Shebelle region
- Bay and Bakool region
- Gedo region
- Lower and Middle Jubba regions
- Mudug region
OUR FLEET
We have the most up-to-date, technologically advanced aircraft in the aviation industry. We recently completed our short-haul fleet renovation process by acquiring new aircraft that is more efficient and significantly reduces CO₂ emissions. We guarantee that you will hop on board to the most awarding journey of comfort in these planes:
SAFETY
We are Salaam, we live up to our name by prioritizing the safety of clients and cargo in our scheduled commercial flights. Our employees are trained to handle threats with utmost confidence and precaution without alarming the clients or compromising their safety. We, therefore, have ensured that we monitor our operations regularly by:
Applying necessary policies to assess and control risks.
Maintaining the excellent condition of planes, equipment, and other machinery Maintaining safe hygienic facilities within and around our area of operations
Ensuring that our staff has firsthand information as well as ongoing training on safety measures.
FUTURE PROSPECTS
We aspire to pioneer excellence in aviation and be the most sought after local airline in Somalia with a strategic plan that involves;
Retention of all our current clients and attract new ones through high-quality customer service.
Development of better infrastructure for Somalia by flying into new destinations. Increasing our fleet by having more technologically advanced planes.
CORPORATE SOCIAL RESPONSIBILITY
We believe the society is what makes us hence we work towards being impactful to the people of Somalia by providing opportunities, participating in corporate donations, engaging in society-oriented activities to give birth and redefine Somalia.
We aim to continue improving the living standards of the people to realize our dream of being a source of countless inspiring stories.
Salaam Air Express encourages and extends partnership to willing Financial Institutions, Faith-Based Organisations, Community Based Organisations, Development Agencies, Corporates, Governmental and Non Governmental Organisations to actualize different sustainable CSR goals. WE CARE FOR THE ENVIRONMENT
With regard to the Climate Action and the Sustainable Development Goals, Salaam Air Express understands the importance of protecting and taking care of our environment. The fleet renovation to aircraft that reduce the emission of CO₂ in the air portrays Salaam Air Express’s commitment to protecting the environment from pollution.
CUSTOMER RELATIONS
We are Salaam Air Express because of you. Our Customer Relations team is trained to serve and interact with clients of different ethnicities, cultures, and backgrounds with utmost respect and sincerity. Dedicated to giving a perfect customer experience with speed, we are always open to suggestions that can be implemented to give the best. We also interact and engage with the general public on our social media platforms to answer queries, direct them and keep them updated on our services.
OUR PRIVACY POLICY
At Salaam Air Express, every client is a distinguished guest that we are honored to take from one destination to another. Processing and handling their information at different points calls for discretion. Salaam Air Express upholds trust between its employees and clients to ensure that our client list, itinerary, and personal information never find their way to any third party.
Schedule
Contacts Us: Bruce house ground floor, Kaunda street Nairobi Kenya info@salaamairexpress.com www.salaamairexpress.com