Facebook Twitter (X) Instagram Somali Magazine - People's Magazine
On December 19, 2024, the newly appointed Director General of Somalia’s Immigration and Citizenship Agency, Mustafa Sheikh Dhuhulow, visited Mogadishu’s Aden Adde International Airport. The inspection tour aimed to assess the immigration processes at the airport’s arrival and departure desks. Dhuhulow interacted with the agency’s staff, receiving updates on daily operations and the challenges they face.
During his visit, Dhuhulow emphasized the importance of accelerating services to better serve Somali citizens and visitors. He praised the staff for their dedication while urging them to identify inefficiencies and streamline operations to reduce waiting times and improve service delivery.
A Call for Enhanced Efficiency
The visit marks Dhuhulow’s first major public engagement since his official appointment in a ceremony led by Prime Minister Hamza Abdi Barre earlier this week. The new chief’s focus on operational efficiency aligns with Somalia’s broader push for improved governance and public services.
“The agency plays a vital role in shaping Somalia’s global image. We must work tirelessly to ensure that our services meet international standards,” Dhuhulow remarked during the tour.
Challenges in Immigration Services
The Somali Immigration and Citizenship Agency has faced criticism for delays and bottlenecks in processing travel documents and entry permits. These challenges have been compounded by the ongoing security concerns and administrative hurdles in a nation rebuilding after decades of conflict.
Dhuhulow’s visit is seen as a proactive step toward addressing these issues. By engaging directly with frontline staff, he aims to identify the gaps in the system and implement reforms that prioritize efficiency and customer satisfaction.
Future Plans for Reform
Under Dhuhulow’s leadership, the agency is expected to roll out new initiatives, including digitalizing immigration services, increasing staff training, and enhancing coordination with international airports and border points. These measures are anticipated to improve the country’s immigration system, fostering greater trust among citizens and international travelers.
Government’s Commitment to Modernization
Prime Minister Barre expressed confidence in Dhuhulow’s ability to lead the agency into a new era of efficiency and transparency. “Improving public service delivery is a cornerstone of our administration’s vision. The appointment of Mustafa Sheikh Dhuhulow reflects our commitment to achieving this goal,” Barre stated.
This renewed focus on immigration services marks a critical step in Somalia’s efforts to rebuild its institutions and enhance its global standing. Observers remain optimistic about Dhuhulow’s plans, which, if successful, could set a benchmark for other government agencies to follow.