Somtel is the most recognized Telecom and technology service provider with the biggest network coverage within the Somali region. From The headquarters in Hargeisa and guided by our values, we are delivering an ambitious, new digital world to our 67% telecom customers across Somaliland, Somalia and Puntland – one in all the region’s fastest growing when it comes to mobile telecommunications.
Somtel Telecommunication Company was established in may 2009 in Hargeisa. With the widest coverage by any telecom company within the region, Somtel’s network coverage and branches are often found in every region. It grew quickly to become one of East Africa’s leading telecommunication companies with its outstanding services which include modern and advanced technology in Mobile Data, money transfer service (E-Dahab), International roaming and so many other services.
Somtel’s mission is to provide the best customer experience and to offer attractive products to its customers via its platform thereby supporting economic development in all the markets it operates in. Somtel aspires to be the foremost admired telecom group in markets, and strives to consistently foster innovation additionally to deliver first-in-market technologies and procure it to the hands of its subscribers wherever they’re situated. This is evidenced by its expeditionary trials of being the first within the region to supply the Voip and 4G services. Such diverse technological expertise has helped Somtel capture significant market share because it grows, with numerous services, including video call, muraad bundles and Vas services it changed market dynamics and continued to offer affordable and accessible internet products to customers in the region.
Somtel performance and services are well-known by the industry and it’s rewarded tremendously by the loyalty of its customers everywhere. With a poster presence spread across Somali regions in Somalia, they’re the leading telecommunications company in Somalia, with over 7,000 employees providing a comprehensive range of voice, bundles and money transfer services to over 5 million clients in the region.
At Somtel, they see the future within this – in their values and also the way they conduct their business day by day. This implies enchanting their customers and exceeding their expectations with world-class services. This will be why they have developed a corporation culture that puts the customer at the center of the organization.
In the driver’s seat are their people of varied backgrounds and thinking. they’re creative and proactive, as they search out the best which they expect to be the foremost effective. They aim to retain them by encouraging their employees to freely express their thoughts and reward them appropriately, making it known what proportion they’re valued.
This strategy has enabled Somtel to develop a high-achieving and result-oriented team and organizational culture. It is, after all, the richness of resources rather than the abundance of resources which can allow companies like them to achieve today’s global arena.
They seek to make economic and social value wherever they go. As proactive stakeholders, they take their social, cultural and environmental responsibilities seriously with utmost care as required. Their commitment is demonstrated in community support and development programs within the country they operate in. With an utmost drive and desire for organization growth, Somtel is creating limitless opportunities to its workers for professional career development and success in their personal lifestyles.
Their ability to amass, develop and retain values based leaders is also a legacy that has contributed to their sustained strong performance. As they seem to accelerate their growth, they’re building on this legacy to help them reach a novel level of strength as an international organization.
The company has developed fast by investing in quality and appropriate infrastructure, and by improving the capacity of our team and stakeholders. We now offer voice, data and digital services to retail customers in our 3 markets within which our operations have telecoms licenses. We also provide business solutions to private and public sector clients who need the power of efficiency brought by advanced technologies we offer.
This is driven by their core vision to Empower Communities and become the leading provider of innovation and reliable telecommunication services, enabling their customers to spice up their lives, build communities and secure a much better future for all. The company exists having the core mandate to serve their customers by helping them to urge appropriate communication services and enrich their lives through digital transformation, making customers’ lives better, easier and more rewarding. “Empowering communities to secure a stronger future for all.”